I have had may discussions about how hard it is to get a complex message across to decision-makers when you only can get five minutes of their time (sounds familiar?). To me this is probably the most important hurdle of modern management, and even more now as the young generations have the same behavioral patterns. it is becoming increasingly difficult to obtain somebody's attention for more th..

A new Forrester report predicts that enterprise spending on Web 2.0 technologies is going to increase dramatically. Over the next five years, that expenditure will grow at a compound annual rate of 43% This increase will include more spending on social networking tools, mashups, and RSS, with the end result be..

In a Harvard Business publication Tom Davenport argues that E2.0 is the new expression for KM. This is good news for my book, until some ..

The traditional approach to KM, dubbed KM 1.0, is about "deploying" specific knowledge sharing tools to be used for extra "above-the-flow" tasks of capt..

I had a really interesting discussion last Friday with someone I cannot name, and who is working for a French global company I cannot name either. After many failed attempts for the last ten years to establish a good knowledge management practice in that company, its top management apparently came to the conclusion that it was probably not in the company’s DNA, and therefore that maybe the comp..

Last friday, I e-mailed some colleague in my company to ask her for some information. This morning, I got a reply telling me that I should ask another person, and she gave me the name.
I find this behavior typical of the industrial age organization, where people define themselves by the tasks they have been assigned to. Whatever falls outside is not to be taken care of. In a post-industr..

(...)That looks suspiciously as if Facebook has begun to put the needs of its advertisers before the needs of its users. A dangerous sign and one..

Decide to network
Use every letter you write
Every conversation you have
Every meeting you att..

Yesterday, together with my colleague Ricardo Sueiras of PwC UK, we had a demo of Connectbeam the entreprise social bookmarking appliance. Connectbeam is an enterprise social networking tool using shared bookmarks and tags as a way to connect people. Basically it connects people who use the same content, on th..

For the first time in either Europe or North America, Big Content will be able to offload the tiresome and expensive work of copyright enforcement to ISPs and the commission called for by the ..

I think we should put this into a broader perspective of people databases. For me, there are five different types of people databases used in major organizati..

I had an interview recently with Seth Kahan about the upcoming event. You can listen to it here (mp3, 5 megs, 1..

Every company wants to tell a compelling story which conveys the essence of what they're about. If it's a success their customers and employees will know where they have come from and where they are going and what makes them unique and worthwhile. And with this knowledge they become attracted to what they are offering. Stories are great for answering the question, 'why?' Why are we investing in..

I've just found Garr Reynold's recent post on stories and experience. He makes the good point that people remember stories because they convey emotions, which is very true. We remember what we feel. In this post I would like to briefly explore another reason why we remember s..

To really talk about how to use a tool we need to be able to point to specific buttons and understand..

Assuming that a program is delivered in the classroom as the result of careful analysis about how to best transfer the information it offers, it can be a blow to b..

In early 2009 we (Patrick Lambe and I) wanted to see if we could put together a conference on storytelling for business. Our concept was for a very practical, workshop-focused conference, designed to help Asia Pacific business people ap..

Each year the Treasurer send a letter to laggards warning them that if they don't pay their fees they will not ..

A friend was recently listening to a recording of a beautiful symphony and then at the end of the recording there was a terrible scre..

I'm doing more remote pres..

1. Rethinking Open Data- OReilly R..

“As soon as the software vendors and marketers get hold of a good idea, they pretty well destroy ..

That was the case up until this Wednesday. We'd crea..

For example, executives look beyond mere execution ..

Une interview
Par H..

It was going to be difficult to surpass their last book, Made to Stick, where they showed us that people wont pay attention unless our message is simple, unexpected, concrete, credible, emotional and a story. And it was going to be even harder practisi..

A few nights ago I watch Changeling starring Angelina Jolie. It's directed by Clint Eastwood (has he ever directed a dud movie?) and I was fascinated by a short documentary we found in the DVD extras where Clint explained why he never calls out 'Action' when directing a scene. As an actor Clint found a director's call to 'Action' off putting. H..

Do you believe meshing delivery format with a student's learning sty..

These guys work closely with the sales people. The way they work tog..

"Because we are visiting Grandma in Canberra.," says ..

o Fit the modality to the learning and business objective. We use all of the ones you name, but often only a subset of them dep..