var digesttext = "\"I Don\'t Want to Hear about ITIL!\", Part I (Jan 20, 2012 17:41)
If your CIO tells you this they probably don\'t understand what ITIL is really all about, writes ITSM..
ITSM News Round Up for March 2011, Part I (Jan 20, 2012 17:41)
Award winners, contract winners and a free ITSM makeover in this week\'s news.
\'Availability\' is no Longer Just an IT Metric (Jan 20, 2012 17:41)
How you measure system availability says everything about your IT ops.
6 Success Factors for ITSM Governance Structures, Part II (Jan 20, 2012 17:41)
Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch c..
ITSM News Round Up for February 2011, Part II (Jan 20, 2012 17:41)
Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this ..
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