var digesttext = "The Talk of the Web (Feb 8, 2012 13:00)
There\'s been a lot of activity on the Web and in our industry in the last week, and I thought it mi..
US Offers $10M to Jump-Start ID Security Tech Research (Feb 7, 2012 13:00)
Identity theft and privacy breaches are reported almost daily. For example, last month two utilitie..
Microsoft Dynamics Update Promises \'CRM Anywhere\' (Feb 6, 2012 18:34)
Microsoft has taken the wraps off of its forthcoming service update to Microsoft Dynamics CRM, whic..
CRM Players\' Accolades and Upgrades (Feb 6, 2012 13:00)
TeleTech has been placed in the \"Leaders\" quadrant of Gartner\'s Magic Quadrant: Customer Management..
Desk.com Makes Help Desks More Mobile, Social (Feb 3, 2012 13:00)
Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with custom..
3 Painfully Common Misuses of CRM (Feb 2, 2012 13:00)
Every tool has a purpose. That\'s never more clear than when you see a neophyte do-it-yourselfer try..
Vendor Videos With a Spark of Personality (Feb 1, 2012 13:00)
I take briefings from all sorts of vendors every day, from established companies with a new release..
Federal CIO Aims to Goose US Agencies Into Mobile-izing (Jan 31, 2012 13:00)
The sharp growth in the use of smartphones and tablets has spurred the U.S. government to keep pace..
Oracle Adds RightNow to Cloud Wars Arsenal (Jan 30, 2012 13:00)
Oracle has closed on its $1.5 billion acquisition of RightNow, developer of a cloud-based customer ..
New App Boosts Epicor\'s Tablet Chops in Retail Setting (Jan 27, 2012 13:00)
At the National Retail Federation\'s annual convention,Retail\'s BIG Show 2012, Epicor debuted its la..
5 Ways to Sell Salespeople on CRM (Jan 26, 2012 13:00)
The way the concept of CRM is defined during the sales process can sow the seeds of its ultimate fa..
Talent spotting (Jan 26, 2012 00:00)
Where will the next generation of CPOs come from? Procurement needs to tackle this challenge head on..
Measure of success (Jan 26, 2012 00:00)
What are the top procurement performance benchmarks used by CPOs and how effective are they? Andrew ..
Clever is no longer enough (Nov 28, 2011 01:00)
When it comes to leadership, companies are now putting much greater emphasis on emotional intelligen..
CSR briefing: Meryl Bushell (Nov 28, 2011 00:00)
Does big have to equal bad in terms of ethical behaviour?
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